Requirements for the control center of the future

Makkah 911 control center

Designing the control center of the future requires careful consideration of various factors. It is more than necessary, almost compulsory, to think about how we would like the space to evolve in the future, not only to deal with possible unforeseen events (such as a global pandemic that forces us to maintain a safe distance and very strict hygiene measures) but also regarding aging of space or the possible growth in the number of workers.

Here are some basic requirements to consider:

1. User-Centric Design: Workspaces are increasingly oriented to achieve the well-being of employees, since by taking care of their health there are fewer work-related illnesses and fewer absences. Furthermore, it is necessary to consider customizing the tools implemented for work carried out by the control center operators, since the same solution may not work for different spaces.
• Consider the needs and workflow for each operator, including their roles and responsibilities.
• Prioritize user experience, put people at the center of the action, to ensure that operators can easily and comfortably use and interact with the control center.
• Implement solutions that is less noisy to give the operator the best environment to be productive.

2. Integration of Advanced Technologies: Using the state-of-art technologies to maximize users or operators productivity and efficiency in critical environments can simplify the use of the control center to enhance decision-making processes and increase efficiency.
• Universal management platforms as DeskWall can maximize maximize the operation of the control center and make it easier for the operator to achieve maximum productivity by providing multiple functionalities that more obsolete or less evolved tools do not offer.
• The management of the videowall is important too, because installing a source control system that does not slow down the system and allows a multitude of sources to be united on a single screen will be key.

3. Scalability and Flexibility: Can you guarantee that the size of the control center will remain as it currently is forever? Can you assure that you are not going to need to incorporate more operators for better operation? It is impossible to know how the future will be, so it is essential to be prepared.
• Design the control center to be scalable so that it can easily adapt to changing requirements and growing operations.
• Ensure flexibility to accommodate new technologies that doesn’t have physical limitations so it can adapt to future expansion of operations and functionalities without requiring a complete overhaul.

4. Security and Privacy: because working in a safe place, both physically and electronically, is essential for the day-to-day life of operators.
• Implement robust security measures to protect sensitive data and prevent unauthorized access. Try to prevent the physical access of users to workstations or servers, which will result in lower risk of errors.
• Comply with Cyber Security and data privacy regulations and standards to ensure the secure handling of information.

5. Real-time Monitoring and efficient visualization:
• Provide tools for real-time monitoring and analytics to enable quick decision-making.
• Implement visualization techniques to present complex information in a comprehensible manner.

6. Collaboration Tools: Integrate collaboration tools to facilitate communication and information sharing among operators and teams.

7. Redundancy and Reliability: Build redundancy into critical systems to ensure continuous operation in the event of failures. It is essential to protect information and ensure the operation of the critical environment, because there are facilities such as an emergency service that cannot be left hanging.

8. Energy Efficiency: Consider energy-efficient design principles to reduce the environmental impact and operational costs of the control center.


9. Regulatory Compliance: Ensure that the control center complies with ergonomics regulations and standards to provide a healthy environment to the users. Implementing ergonomic technical furniture as well as 24/7 chairs and ergonomic supports for monitors will allow operators to carry out the work safely and reduce their fatigue.

10. Sustainability: Consider sustainable practices in the design and operation of the control center, including energy efficiency, waste reduction, and eco-friendly materials. All environmentally sustainable actions that can be applied now will be savings for the future, both in terms of direct and indirect costs, since the regulations in the future may become more strict with the assets that do not protect the environment, entailing an investment even greater than if it were done now.

By addressing these basic requirements, you can create a control center that is not only technologically advanced but also user-friendly, secure, and adaptable to future needs.

At GESAB we always seek to ensure that the control centers we design and implement last for years. We do not think about the design of spaces that work only now. We think about what will happen in the future; we like to get ahead of it and be prepared. And we seek the same for our clients. To do this, we use high quality and durable materials, we offer a very long warranty, we can replace pieces in our furniture instead of having to throw it away and put in a new one, and we make designs that we know that will be useful in the future.

Last but not least the integration between consoles and technology relief the enduser from worrying from future expandability of operation. The Deskwall solution removes the physical limitation of adding as many monitoring applications in the future as required without changing the consoles hardware setup.

If you want us to help you, do not hesitate to contact us.

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