Digital operational position: technology for the operator (I)

monitores antiguos y nuevos

The fusion of the physical world and the virtual world is the next generation of technological change and transformation

Current technological advances evolve by leaps and bounds. Artificial intelligence, machine learning, virtual and augmented reality, the Internet of Things and other recent technologies transform the quality of life of human beings and their way of relating to work and their peers every day.

Now we can say that technology makes our lives easier.

Have you ever wondered what life would be like without technology? And without access to all the information you need anytime, anywhere? News, digital communication, money management, access to healthcare, technology for security, technology to understand information, technology to understand users, technology for progress… The quick expansion and evolution of the technology market forces us to always be on top of things, and that pace doesn’t seem like it’s going to stop anytime soon.

The need for greater innovation and greater learning opportunities is growing increasingly thanks to the wide range of data that is produced every day and that everyone is looking for how to exploit it.

But how has this affected and evolved in the control centers?

Inside and outside control centers, technology plays a crucial role, perhaps the most important. It is essential to have the appropriate teams to optimize and improve the organization’s internal and external operations. Thus, control centers act as large concentrators of valuable data essential for decision making, strategy planning and problem solving for the benefit of the organization.

Most control centers know how they arise, but they are not clear about how they will evolve in 1, 3, 5 or 10 years.

These environments have often had to adapt and solve new needs on the fly, adding solutions as more power was required. A control center may have started as a small CCTV monitoring room, but over time needs and technological advances have demanded the integration of new functionalities, such as access controls, data analysis, license plate recognition (LPR systems), temperature sensors, facial or biometric recognition technology, among others.

Puesto de trabajo del operador anticuado y poco eficiente
In the image we can see: disorder, improvisation in growth, complexity in operation and poor visual ergonomics.

Growth not only implies the incorporation of advanced technologies, but also the need to have highly trained personnel. More robust computing equipment, a greater number of monitors, additional input devices such as mice, keyboards and joystick controls, and an expansion of the workspace to accommodate these new elements are required.

In this way, the result is an increasingly saturated and complex work environment, where efficiency and organization are essential to effectively manage all the functions of the control center. This process of continuous evolution underscores the importance of strategic planning and flexibility to adapt to the changing demands of the technological and operational environment.

And what about human capital?

The skills, training, experience and knowledge of all the people who make up the organization are essential factors for the efficient functioning of a control center. Although there is a wide range of technologies available to improve processes in these facilities, most require human talent to be fully exploited and managed at scale.

Nowadays the conditions and needs for optimal operability have increased, which underlines the importance of:

  • Select the appropriate profiles for role assignment.
  • Provide the minimum conditions necessary for the performance of activities.
  • Train operators clearly and continuously.
  • Maintain an adequate level of operation of the implemented technologies.
  • Operate under clear and understandable processes and procedures.
  • Know the position of each element within the organization structure.
  • Continuously supervise the activities carried out inside and outside the company.

These practices not only ensure operational efficiency, but also strengthen the organization’s ability to adapt to changes and meet the challenges of the current technological and operational environment.

Current infrastructure and technology of control centers

Control centers must meet the security demands of an organization through real-time supervision of operations and processes and to this end it is essential to have clearly established protocols that guide the activities of operators. Furthermore, it is important that human resources work in an environment with working conditions that motivate and favor the performance of their duties.

For all this, technology is required that is in the different industries of control and monitoring centers.

A few years ago we only had small or standard size monitors of 19″, 24″, 27″ and little more available, but today we have monitors available in larger, more flexible formats, with higher resolution, higher frequency, depths of color, curved, flat, anti-reflective lenses and many more features. Thus, currently a high-frequency monitor responds better to computers that display many graphic resources on the screen, allowing you to see more natural and clear images.

Unified control at the operational position

With the technological advance of information, workspaces, monitors and technology in general, unified control of systems has become increasingly in demand, being essential to have spaces specifically designed for the visualization and monitoring of risks or emergencies in a country, state or company.

⇒ Do you want to know more about unified systems control? Continue reading the second part of this article here. Don’t miss it! ⇐

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